Services
Tessitura, done right.
Strategy, customization, and ongoing support for Tessitura-powered arts organizations — tailored to how your team actually works.
Services
What we offer.
We embed with a small number of organizations each year — delivering strategy, customizations, and long-term support that actually move the numbers.
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Data & process audit
We review your current reports, segments, customizations, and workflows to find what's working and what's costing you time — then deliver a roadmap aligned to your organization's goals.
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Custom reports & segments
From board dashboards to fundraising segments, we build the reports your team actually uses — shaped to fit how you work, and kept clean under the hood.
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Training & enablement
Hands-on sessions so your team can own the system — we're here when you need us, invisible when you don't.
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Ongoing admin support
Retainer-based support so you always have an experienced Tessitura admin on call as your organization grows and your questions evolve.
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Drop-in solution library
We don't start from scratch. Years of work across the Tessitura community means we maintain a growing library of proven customizations — reports, segments, workflows, and extractions already deployed at organizations like the New York Philharmonic, LA Opera, and Theatre Under the Stars. What would take weeks to build in-house ships in days.
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Data analysis & segmentation strategy
We help you understand who your patrons are and how to reach them — building segmentation frameworks, behavioral models, and analysis workflows that drive smarter marketing, stronger retention, and more effective fundraising campaigns.
How we work with you
Find the right fit.
We offer three engagement models — from targeted project support to a fully embedded remote team. Every engagement starts with a free discovery call.
Project Consulting
Need support for a short-term initiative? We scope the work, deliver a fixed quote, and can be onboarded in a week. Common projects include data management strategy, marketing procedure development, Tessitura customization, and version upgrade support.
- Hiring & interview assistance
- Data management strategy
- Data-driven marketing procedures
- Tessitura customization
- v16 upgrade support
Augmentative Consulting
Make Kognative's experience accessible to your staff every day. A monthly retainer built around the hours your team actually needs — with unused hours that roll over and never expire.
- Unlimited support tickets
- Weekly check-ins with your team
- Same-day ticket response
- Data management & segments
- Donor campaigns & reporting
- General Tessitura support
Managed Service Partner
Need to fill a CRM or Database Manager role? Hire Kognative's entire remote team instead. We fully integrate with your organization and administer Tessitura across your Advancement, Box Office, Finance, and Marketing departments.
- Fully integrated remote team
- Complete Tessitura administration
- On-site visits when needed
- Dedicated account executive via phone, email, and Teams
Get in touch
Have a project in mind?
Tell us about your organization and what you're trying to solve.